Job Duties & Responsibilities
- Resolve technical issues related to the computer system, network, computer hardware, servers, routers, and other technological equipments.
- Train entry-level IT technician and help hiring managers in their onboarding process whenever required. Also recommend quality IT technician resume to various departments.
- Concrete understanding of locating issues and promptly addressing them in the given timeline with less downtime and errors.
- Super the network security and relevant threats and further take actions to neutralize them without potential harm to the entire system.
- Basic or advanced knowledge of server systems and networking from scratch is expected but not mandatorily required as a parameter to appoint you.
Required Technical Skills
- Working experience as a senior support specialist.
- Ability to resolve technical problems on time.
- Knowledge of hardware, software, network, servers, etc.
- Able to analyze the problem and suggest better solutions.
- Well-versed in documentation and report generation.
- Capable of giving remote support to field technicians.
- Bachelor in Computer Science or equivalent.
IT Support Resume Writing Guide
This IT support resume guide contains working examples and templates to clear out your doubts about writing support resumes. You will never have to search other resources on the internet after reading this guide on drafting support resumes. Hence, let's begin with the IT support resume format.
IT Support Resume Format
Format is an essential part of your resume and we have a standard resume format called the reverse chronological order for generating an unmatched IT support resume. Moreover, the format is even compatible with a variety of resume templates that you select.
To read live examples of formats browse our sample resume library. Click the library link here for more information.
IT Support Resume Structure
Your IT support technician resume will be scanned by an automated applicant tracking system first and then read by a hiring manager thereafter. Hence, in a short span of time a lot of things will happen decreasing your probability to get selected.
What's the solution? Follow the outline below that is compatible with resume templates and even tracking programs. Here it is.- Contact details
- Summary/objective
- Work experience
- Key skills
- Education section
- Language
- Certificates
To understand a resume structure read our resume examples. Click the library link here for more information.
IT Support Resume Contact Details
Keep your header details brief without offering overwhelming information like weight, height, age, birthdate, zodiac, or blood group. Read the following resume examples and learn how to compile contact details in your IT support resume.
Right ✅673 Chicago Avenue
Fresno, California 93721
+1 559-612-9660
johnniebritt@rhyta.com
Wrong ❌673 Chicago Avenue
Fresno, California 93721
+1 559-612-9660
johnniebritt@rhyta.comBirthday: June 20, 1982
Age: 77 years old
Zodiac sign: Gemini
Height: 5' 7" (170 cm)
Weight: 163.0 pounds (74.1 kg)
Blood group: A+
IT Support Resume Summary
Just like job experience the support resume summary is also a critical component. Browse the resume template at the bottom to find out the summary writing formula. Also, study the following resume examples and learn how to compile summary in your IT support resume.
Right ✅Wrong ❌IT Support Resume Objective
What is a support resume objective and why it is an important element? It's resume objective statement written instead of a summary for those having little or no work related experience. The formula to write a support resume summary is given below in the resume template which is more or less similar and applicable for writing a resume objective statement. Study the following resume examples and learn how to draft a resume objective in your IT support resume.
Right ✅Wrong ❌
IT Support Resume Work Experience
Writing work experience can be daunting if you don't know the process. There are a lot of things going on in the work experience section like current job, past job, accomplishments, figures, statistics, future plans, and to prove the efficiency. How will you do that? Study the following resume examples and learn how to create an extraordinary-experience section in your IT support resume.
Right ✅Los Angeles, California
2017-Present
- Neutralized security threats by identifying and locating scam bugs penetrated through back doors via - website templates and themes.
- Upgraded the entire IT support service system of a Fortune 500 client including 3000+ computer system, networks, servers, etc.
- Efficiently supervised the sales CRM software problems in a record time with minimal errors and an elevated efficiency ratio.
- Conducted training session for new and entry-level IT support technicians. Recommended quality IT support technicians to different departments for technical maintenance.
San Francisco, California
2012-2017
- Introduced an employee management system for the bottom-line workforce in the manufacturing unit to resolve productivity issues.
- Assisted the head of the IT support-specialist with technical guidance saving the company's operational costs behind late project submissions.
- Worked with hiring managers to implement an easy onboarding process and reduce the manual hours invested behind the same.
- Assisted the customer service department to elevate productivity and efficiency of cold callings and lead generation.
Honey Comb Computers
Fresno, California
2007-2012
- Maintained raw material and finished goods supply using MS Word along with inventory control for the production department.
- Devised an intuitive software program to manage 300+ computer system across eight stores in the San Francisco - region alone.
- Developed end-user email-accounts for employees to communicate internally with downtime resulting in a 20% decrease in communication laps within the cross-functional teams.
- Supervised the company-wide computer system inventory and regularly updated their user licenses saving almost $10K annually.
Wrong ❌California Tech Agency
Los Angeles, California
2017-Present
- Neutralized threats by identifying and locating.
- Upgraded the entire IT support service system.
- Supervised the sales CRM software problems.
- Trained entry-level IT support technicians.
Jedi Business Solutions
San Francisco, California
2012-2017
- Introduced an employee management system.
- Assisted the head of the IT support-specialist.
- Worked with hiring managers to implement.
- Assisted the customer service department.
Honey Comb Computers
Fresno, California
2007-2012
- Maintained raw material.
- Devised an intuitive software program.
- Developed end-user employees.
- Supervised the company-wide computer system.
IT Support Resume Skills
Mentioning key skills under - headings to give you an upper hand in the competition. A plain and simple list is not unprofessional but it won't attract the attention. Read the following resume examples and learn how to draft key skills in your IT support resume.
Right ✅- Diagnosing complex technical issues
- Resolving hardware and software issues
- System performance analysis
- Configure computer systems
- Remote desktop support
- Active directory management
- Technical support
- Web development
- Providing technical-assistance
- Computer hardware skills
- Computer equipment installation
- Troubleshooting problems
- Administrative support
- Exceptional customer service skills
- Tech support services
- Critical thinker
- Attention to customer issues
- Strong interpersonal skills
Wrong ❌- Diagnosing complex technical issues
- Resolving hardware and software issues
- Performance analysis
- Configuring computer systems
- Remote desktop support
- Active directory management
- Technical Skills
- Technical support
- Providing technical-assistance
- Computer equipment installation
- Troubleshooting problem
- Other skills
- Administrative support
- Exceptional customer service
- Tech support services
- Critical thinker
- Attention to customer issues
- Strong interpersonal skills
IT Support Resume Education Section
To write academic qualifications in a resume there's a set format. For instance, name of the degree, college or university name, city or state, and the year of graduation. These details are utmost essential. Further, you can add GPA if it is above 3.0 with relevant coursework. Look at the following resume examples and learn how to compile education details in your IT support resume.
Right ✅California Technological University
Fresno, California
2002-2005
- Coursework: Hardware and software, fundamentals of technical support, administrative support, detecting complex software issues, active directory-resources, remote-desktop support, desk technician protocols and safety-procedures.
Wrong ❌IT Technical Support
Technological University
2002-2005
- Coursework: technical support, administrative support, software issues, directory resources, desktop support, and desk technician.
IT Support Resume Additional Details
In this guide, we have included language and certificates in the additional-details section. Awards, club membership, internships, apprenticeships, honorary mentions, etc. can be included. Read the following resume example and learn how to add extra-details to your IT support resume.
Right ✅- English (Native)
- Spanish (Conversational)
- French (Beginner)
- Microsoft Certified Network Support Professional, 2005
- Google Desktop Support Professional Certificate, 2006
- Certified Software Issues Professional (CSIP), 2006
Wrong ❌- English (Native), Spanish (Conversational), and French (Beginner)
- Microsoft Certified Network Support Professional, 2005, Google Desktop Support Professional Certificate, 2006, and Certified Software Issues Professional (CSIP), 2006
