Jobs at Walgreens are diverse, ranging from a temporary customer service associate to a pharmacist. According to the US Bureau of Labor Statistics, the average pharmacist earned $128,570 in 2021.
Walgreens has high standards to maintain when it comes to products, services, and customer satisfaction. Thus, hiring managers extensively screen their applicants and ensure only the most suitable individuals are able to represent them. Your Walgreens resume has to stand out among thousands and convince the hiring manager that you're the one for the job.
Whether you're a fresher aiming to be a Walgreens customer service associate or an experienced professional, the Skills section on your resume is one of the most essential parts. The skills you include and how you present them can make or break the impression that your application leaves on the employer.
Thus, you need to optimize your Walgreens service clerk resume skills when you apply. It'll help you get competitive advantage and get you noticed. This article will help you understand what key skills are best to include on your Walgreens resume and how you'll be using them once you get the job.
Key Skills To Include In Your Walgreens Resume
This is a general list of skills covering different types of Walgreens roles. You can get the best results by fine-tuning them to your desired role within the company.
Cash Register Handling
This is the most important skill to have if you want to be a retail worker at Walgreens. You'll be responsible for managing the cash register for every transaction, and you need to work quickly and accurately.
The register has an attached system for handling online transactions or cards. You can help customers scan the online payment codes and verify that the payment was processed successfully. Some customers might need help using the card reader, so you should be able to gently show them the precise process.
Managing the register also requires honesty and thorough record keeping. You'll be accountable for the store's point of sales transactions for the entire duration of your shift. The cash present in the register should be an exact match for the store sale records, with adjustments for cashless transactions. Check the register again at the end of your shift to ensure everything is in order.
Cash register handling skills also include dexterity and smooth hand-to-eye coordination.
Making frequent mistakes or selecting the wrong options in a hurry will slow you down and irritate the customers. Fast thinking and familiarity with the system will help you reach the right balance between speed and reliability.
As you can see, managing a register is a demanding skill that will need constant presence of mind and the ability to manage multiple components at once. You might find it stressful and confusing at the start, but practice and guidance from your superiors at Walgreens will help you get the hang of it.
Customer Service Skills
When you work at Walgreens, you'll be representing their company to the customers. Therefore, your customer service associate skills should be top-notch.
Customers appreciate friendliness and a polite face. If you can manage your other duties around the store while greeting customers happily, you will be providing excellent customer service.
👇 The following are some customer service skills and duties of a Walgreens customer service associate.
- Sympathizing with customer complaints and making them feel heard.
- Greeting customers and directing them to the right product, department, or procedure.
- Having a thorough knowledge of the current discounts and offers.
- Being well-versed with the product arrangement to assist customers find what they're looking for.
- Resolving any customer issues in a calm and friendly manner.
- Communicating with your store manager to ensure customers receive accurate, up-to-date information about products and services.
Computer Skills
You don't need to be a skilled coder, but a Walgreens service clerk resume requires strong, basic knowledge of how computers work. You'll be using computers for everything from maintaining store records to managing customer concerns.
When it comes to computer skills, there are a range of levels that may leave you confused about how technical your skills need to be. So, for your reference, below are some day-to-day tasks you need to perform on a computer at Walgreens.
- Using email communications to stay in touch with your colleagues and customers.
- Keeping track of data in spreadsheets.
- Operating the register computer in a fast paced retail environment.
- Accessing, searching, and updating the store inventory database.
- Using the database to find alternative products or for customers who didn't find their preferred brand.
- Use the system to verify patient's prescriptions and drug permissions.
- Checking a customer's drugs to ensure they will not have unwanted interactions.
- Filing restock requests when a particular product or medicine runs out.
If you have past experience with these computer tasks or have enough knowledge to learn them quickly, you're ready to include computer skills in your resume.
Physical Fitness
Being a Walgreens customer service representative involves a lot of standing and being quick on your feet to retrieve items for customers. In fact, you might be standing for all of your shift. Thus, make sure you're physically capable of staying upright for long durations and performing physically taxing tasks without risking injury.
Other than standing, here are some physical tasks you can be expected to perform as a pharmacist or customer service associate at Walgreens.
- Lifting heavy boxes of stock and keeping them in their designated places.
- Walking to and from the front desk to the product shelves to find different products for customers.
- Reaching high shelves safely and being able to bend to reach low shelves.
- Setting up product displays during sales or important occasions.
- Using fine motor skills to count correct doses, handle pills, safely cut the right amount of tablets from a strip, etc.
Math Proficiency
Your can strengthen your Walgreens service clerk resume by having strong mathematics skills. This is less about knowing algebra or calculus, and more about being able to do quick, correct calculations in your head. This will reduce your dependency on written calculations and make the store processes smoother.
As a Walgreens customer service associate, you need to keep a constant inner count of the store stock and the appropriate amounts of drugs for patient prescriptions. An error in these calculations may cause losses to the store or even harm patients.
You may also apply to be a cashier at Walgreens. In this case, billing will be easier and faster when you can count change and discount reductions quickly. You will be providing exceptional customer service by shortening the billing queue.
Thus, you need to have a strong base in arithmetic. You should be familiar with mental shortcuts for addition, subtraction, multiplication and division.
Store Inventory Management
Store inventory management includes a host of duties, along with excellent multitasking and time management. Some common inventory duties for a Walgreens customer service associate are below.
- Inspecting the stock that arrives at the store and making sure it matches your requested amounts.
- Sorting the drugs and other products and keeping them in the designated areas.
- Quickly recalling where each product was kept and retrieve it for the customers.
- Keeping an eye on the amount of products present, and filing a new request before they are fully depleted.
- Being familiar with the medicine names and remembering a few common combinations or alternatives.
- Finding out which stock sells out the quickest and which has lower buyer numbers. It will help your store organize offers or clearance sales.
- Keeping track of the expiry dates of all products and removing them from the shelves at the appropriate time.
Previous jobs at other pharmacies or even grocery stores will prepare you well for some of these tasks. Above all, value correctness and excellent customer service skills, because pharmacy stock affects the lives of many patients.
How To Include ATS Keywords In Your Skills
A corporation like Walgreens receives hundreds, if not thousands of resumes for every job description. It's ineffective for hiring managers to read every resume one by one, especially if not all the applications satisfy their requirements.
Thus, hiring managers employ a special software called Applicant Tracking System (ATS). It automatically inputs every submitted resume and filters out candidates that don't match the job description. Mentioning the most relevant skills in your Walgreens service clerk resume will have the best results.
The Applicant Tracking System is not a human and simply a software, so it won't dwell on your resume line by line to figure out if you're a good fit. Instead, it looks out for certain keywords in the resume that match the employer's needs. Mentioning this keywords truthfully and in the correct context can give your application a huge boost over the others.
The specific ATS keywords used on your targeted Walgreens job posting is variable and it depends on the hiring managers.
To help you get a head start, here are the most likely ATS keywords for a Walgreens role.
- Communication
- Experienced pharmacist
- Proactive customer service associate
- Problem solving
- Fluency in English
- Efficient Cash Handling
- Certifications
However, it's best to also do your own research and include additional keywords that seem important.
How To Highlight Your Skills With Experience
Backing up your skills with solid examples will always be more powerful than simply stating them.
For example, write this:
- Coordinated Ney Year's display setups while taking charge of billing.
- Resolved an issue with customer complaints regarding discount amounts.
- Lifted boxes of 15 pounds and stocked them on high shelves every week.
Instead of writing this: 🛑
- Time management
- Communication
- Physical strength
The hiring manager does not know you personally and has no way to verify if you actually possess the skills you mention. Therefore, provide examples from your experience and use every part of the resume to prove you're a good choice for the next step in the hiring process.
Amplify Your Walgreens Resume With A Professional Cover Letter
Your resume is for stating your skills and background in the form of facts. It's incomplete without a cover letter, where you can let your actual personality show. It will help you explain exactly how you aim to meet and exceed the employer's expectations. Take the help of our cover letter examples and create a strong cover letter.
Frequently Asked Questions
Yes. If your resume is selected, you will be invited to an interview to discuss your suitability for the role. You may also receive role-specific assessments to test your skillset.
Typically, the Walgreens hiring process takes around two weeks, so you can expect to hear back about your application soon. However, more technical and corporate jobs at Walgreens may have longer checking procedures, which can cause a delay.
Apart from the basic job-relevant skills, you can also mention one or two skills that will help you in your duties. Management skills and multilingual proficiency are always in demand.
