How to Ace Your Interview for a Waiter Position at Wagamama

In this guide, we’ll walk you through everything you need to ace your interview—from understanding company values to preparing for common questions, dressing right, and nailing your trial shift.

Understanding the Wagamama Work Culture

Before stepping into any interview, it’s essential to understand the company’s culture, including the working hours expected. Wagamama, founded in London in 1992, is inspired by Japanese ramen bars and Asian-style food. The brand promotes a lively, inclusive, and fast-paced dining environment.

At the core of Wagamama’s work culture in the area of hospitality for employees are values like growth, development, and joining advancement, which evolve each year along with others.

• Kaizen (continuous improvement) – always striving to do better
• Positive energy – being upbeat and optimistic
• Teamwork – every role contributes equally
• Service with heart – putting guests at the center of everything
  ‍

They’re not just hiring waiters—they’re hiring team members who embody these values. Researching Wagamama’s brand philosophy and recent initiatives on their official careers page will give your CV a sharper focus and give you a strong edge during interviews.

What to Expect in a Wagamama Waiter Interview

The Wagamama interview process is often casual but purposeful, with positions ranging from team member to assistant general manager, and typically takes about a week to complete. Here’s what you might expect:

• One-on-one interview: With the restaurant manager or team leader, either onsite or over the phone.
• Trial shift: Some candidates are invited to shadow staff or participate in a brief trial.
• Behavioral questions: Focused on how you interact with others and respond to challenges.
• Team fit assessment: Wagamama values personality as much as experience.
  ‍

The key is to showcase your ability to remain calm under pressure, support teammates, and provide excellent customer service—all while smiling.

Most Common Wagamama Waiter Interview Questions (and How to Answer Them)

1. Why Do You Want to Work at Wagamama?

What They’re Looking For:

Interviewers want to know you’ve researched the company and that your values align with Wagamama’s. Highlight your enthusiasm for their fast paced restaurant service, inclusive culture, and unique approach to dining.

Example Answer:

"I’ve always admired Wagamama for its fresh take on Asian-inspired food and the energy of its restaurants. The communal seating, open kitchen, and quick service create a dynamic experience for guests, and I’d love to contribute to that atmosphere and explore new ways to enhance the dining experience. I’m also drawn to the company’s values, like ‘kaizen’ (continuous improvement) and inclusivity, which align with how I approach both work and teamwork. "Joining in November would be perfect timing to continue building my career in hospitality in a place where I can grow."

2. How Do You Handle Stress During Busy Shifts, like in Free Food Service Settings?

What They’re Looking For:

Managers want to see that you stay calm, communicate well under pressure, and stay focused without losing your cool.

Example Answer:

"Working in hospitality, I’ve learned that staying composed is key. During busy shifts, I focus on staying organized and prioritizing tasks efficiently—whether it's greeting new guests or clearing tables. I always communicate clearly with teammates to coordinate efforts and avoid confusion. If I start feeling overwhelmed, I take a deep breath, reset my focus, and keep moving forward. I believe a positive attitude is contagious, and it helps the whole team stay motivated and efficient."

3. Tell Me About a Time You Delivered Great Customer Service.

What They’re Looking For:

This is a test of your initiative, empathy, and attention to detail. Use the STAR method—Situation, Task, Action, Result—to frame your story.

Example Answer:

"At my previous job in a café, a customer mentioned they had a severe nut allergy. I took it very seriously and worked with the kitchen to make sure their meal was safely prepared, using separate utensils and marking the order. I also followed up with the guest during the meal to ensure everything was okay. They were extremely appreciative and later left a positive online review praising the team’s care and professionalism. That experience reinforced how small actions can make a big difference in a guest’s experience."

4. How Do You Prioritize Tasks When It's Busy?

What They’re Looking For:

They want to hear how you manage time and responsibilities when the pace picks up. You need to show that you can juggle duties without compromising service quality.

Example Answer:

"When it’s hectic, I first focus on tasks that directly affect the guest experience—like seating guests, taking orders, and clearing tables. I try to stay aware of what’s happening around me and adjust my actions accordingly. I also check in with teammates regularly so we’re all on the same page and can divide tasks effectively. Even if I can’t help a guest right away, I always acknowledge them with a smile and let them know I’ll be with them shortly. That way, no one feels ignored."

5. How Would You Handle a Complaint from an Angry Customer?

What They’re Looking For:

They’re looking for emotional intelligence, patience, and professionalism—especially in high-pressure situations.

Example Answer:

"First, I’d listen to the customer without interrupting to understand their concern fully. I’d then apologize sincerely for the inconvenience, whether or not it was directly our fault, because their experience matters. I’d try to resolve the issue within the company’s guidelines—whether that’s replacing a meal or offering a complimentary item. If I couldn’t resolve it on my own, I’d bring in a manager right away. My goal would be to turn their negative experience into a positive one and show that we genuinely care about their satisfaction."

How to Stand Out as a Candidate

Wagamama is known for its fast-paced energy, inclusive team culture, and guest-first attitude, where even staff can enjoy free food or a free meal during their shifts. While experience helps, your mindset and personality matter just as much, sometimes more.

To truly make a lasting impression during your interview, focus on the following:

1. Show Genuine Enthusiasm

Speak with positive energy, maintain eye contact, and smile often. Enthusiasm is contagious—and it shows you're someone who will contribute to the upbeat, dynamic vibe Wagamama is known for.

2. Be Team-Oriented

Wagamama thrives on teamwork. Share examples of when you worked well in a team, supported a colleague under pressure, or contributed to a smooth shift.

Example:

“During busy hours at my last job, we split roles clearly and supported each other—making sure guests never waited too long. That collaboration made the whole experience smoother and more fun.”

3. Know the Menu

Even if you don’t memorize every dish, get familiar with the most popular items and any vegetarian, vegan, or allergy-friendly options. Showing knowledge of the menu shows initiative, and that you're ready to hit the ground running.

4. Be Punctual and Polite

It may seem obvious, but arriving on time, dressing neatly, and being respectful to everyone you meet—hosts, managers, and even other candidates—goes a long way. Wagamama values people who show respect and professionalism from the start.

Dress Code and Appearance Tips for the Interview

While Wagamama staff wear uniforms during their shifts, your interview outfit should strike a balance between professional and approachable. Here’s how to dress to make a positive impression:

• Go for smart casual: A clean shirt with neat jeans or chinos is a good suit alternative for a relaxed role. Avoid overly casual or formal outfits.
• Keep footwear simple: Closed-toe shoes like clean sneakers or loafers are ideal. Avoid anything flashy or worn out.
• Avoid strong scents or loud accessories: Stick to subtle jewelry and go easy on perfume or cologne.
• Be well-groomed: Make sure your hair is tidy, nails are clean, and you look fresh and presentable.
  ‍

Ultimately, aim to reflect Wagamama’s brand—relaxed yet polished. You want to look like someone who would fit seamlessly into their energetic and team-oriented environment. And if you’re interested in making a great impression, it starts the moment you walk in the door.

What to Expect in a Wagamama Waiter Interview

An interview isn’t just for the company to assess you—it’s also your chance to learn more about the role and show you’re genuinely invested. Asking thoughtful questions shows preparation, curiosity, and enthusiasm for the job.

Here are a few smart questions to consider:

1. “What does a successful waiter look like at Wagamama?”

This question helps you understand what they value in a top-performing team member. It also shows that you’re aiming to meet—and exceed—their expectations.

2. “Can you tell me more about the training process?”

It shows you're eager to learn and hit the ground running. You’ll also gain insight into how they support new hires and set you up for success.

3. “How does the team handle busy peak hours?”

This demonstrates awareness of the fast-paced nature of the role. It also helps you learn how the team works together under pressure—a key part of Wagamama’s environment.

Bonus Tips:

• Avoid asking about pay or time off in the first interview unless the interviewer brings it up.
• Tailor your questions based on what was discussed during the interview. For example, if they mention career growth, ask about progression paths.
• Be prepared to ask 2–3 questions, but choose the ones that feel most relevant to the conversation.
  ‍
  

Post-Interview Etiquette: How to Follow Up the Right Way

A strong follow-up can leave a lasting positive impression and reinforce your interest in the role, showcasing your commitment to your career. It shows professionalism, gratitude, and attention to detail—all qualities Wagamama values in its team members.

1. Follow-Up Tips:

• Send a thank-you message or email within 24 hours of your interview.
• Keep it brief, polite, and enthusiastic.
• Mention something specific you enjoyed discussing or learning about.
• Reaffirm your interest in the position and in joining the team.
  ‍

2. Sample Thank-You Message:

Final Thoughts

Wagamama is looking for real people in the industry —those who care about others, bring positivity, and enjoy working in a dynamic space where they can play and discover new things. If you show a genuine interest in the role, prepare thoroughly, and carry a can-do attitude during your discovery session each day, you’re already ahead.