Retail Worker Resume Writing Guide, Example, Skills, and Templates

Working in retail is a great way to get started in your career, whether in fashion, beauty, or even the technology sector. It gives you a chance to grow your people skills and make connections that could be fundamental in getting a life-changing opportunity in your career.

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Retail Worker resume sample

Teresa Morgan
Retail Associate

Linwood, KS

Professional Summary

Professional Retail Sales Associate with five years experience of demonstrated success in exceeding annual sales goals. Highly effective at identifying customer needs, employing upselling sales techniques, and creating promotional campaigns. Advanced product knowledge with a composed and articulate approach when interacting with customers. Available for 20 hours per week, including weekends and evenings.

Professional experience

Ross Stores
Retail Store Manager
January 2017-Date

  • Accurately processed payments using the POS system for services and products to meet sales targets and financial goals.
  • Collaborated with vendors and other stores to determine market trends to choose appropriate items to sell to customers and promote seasonal items.
  • Counted cash, made correct changes, and stored coupons accurately to keep the cash register organized and balanced.

Retail Associate
June 2014-August 2016

  • Maintained and stocked sales areas, made floor moves, displayed merchandise, and directed housekeeping.
  • Explained the company's current promotions and store policies, answered questions and assisted customers with complaints.
  • Answered customer inquiries, handled customer returns and exchanges of merchandise, and determined the correct refunds or store credit.


High School Diploma
Brentwood High School


  • Inventory management
  • Business management
  • Critical thinking skills
  • Excellent customer service
  • Excellent communication skills
  • Basic math skills
  • Quickbooks POS
  • Product knowledge

Additional informationCertification

Certified Sales Associate

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Before getting a job in the retail industry, you need to show the hiring manager you have exceptional customer service skills. The best way to do this is by presenting a retail worker resume that stands out and highlights your top skills and professional experiences.

But, how do you write a resume that sets you apart and helps you land the job?

Let's get into that in this article as we show you how you can write the perfect retail resume using our guide, resume examples, and resume builder.

Here are some of the topics we'll cover in this article.

  • A retail resume example to guide you as you craft your resume.
  • The top skills you should have in your resume for a retail worker.
  • How to add your professional experiences as a retail worker.
  • The best format and layout for your document.

Salaries and Job Market For Retail Workers

According to the U.S Bureau of Statistics, about 557,200 openings for retail sales workers are projected each year, on average, from 2020 to 2030.

The industries with the highest levels of employment in Retail Salespersons include:

  • General Merchandise Stores
  • Clothing Stores
  • Building Material and Supplies Dealers
  • Automobile Dealers
  • Sporting Goods, Hobby, and Musical Instrument Stores

The average salary for retail staff is $28,000, but the typical range is $25,000 to $33,000, depending on your education, skills, and experience.

retail worker

How to Make a Retail Worker Resume

A resume should represent your top skills and experience that make you the best person for the job. Retail hiring managers have different requirements, which is why you have to read the job description before you start working on your resume. This helps you tailor your resume to match the criteria, increasing your chances of landing the job.

Retail workers have many opportunities available, so you'll need to be specific about the role you want instead of writing a general retail resume. Check out some retail resume examples online if you need some help crafting your resume.

Retail Worker Resume Format, Layout, and Structure

The resume format you choose is crucial and should prioritize your best qualifications. There are three resume formats you can choose from.

The first one is the reverse-chronological format. It focuses on experience and is perfect for candidates with retail experience.

The second one is the functional format, also known as the skill-based resume because it focuses on your skills. It's suitable for recent graduates and career changers.

The third one is the hybrid/combination resume. It combines the best features of the reverse-chronological and functional resume formats. It's suitable for candidates with years of experience and retail skills.

Keep your layout simple. Hiring managers only take a few seconds on each resume and will not take time on a resume they cannot read. Use fonts that are easy to read like Arial, Georgia, Helvetica, Times New Roman, and Calibri. The font size should be 10-12pt.

The structure of your retail worker resume should have the following sections:

  • The header section
  • Professional summary/objective
  • Work experience
  • Education section
  • Skill section
  • An additional section (Computer skills and certifications, languages, volunteer work, awards/honors, and interests)

The Header Section And Contact Information

The first section of your resume is the header, and it will have the following details:

  • Your full name
  • Job title
  • Phone number
  • Professional email address
  • Location
  • A link to your LinkedIn profile.
Proofread this section and ensure that the contact details are accurate before sending your resume.
Kimberly Lee

Retail Manager


Southfield, MI

Kimberly Lee

Retail Manager


2236 Nash Street

House number 23

Southfield, MI

Date of birth 02/01/1989

Keep the header section short and leave out the irrelevant personal details that the hiring manager doesn't require.

Photo Or No Photo?

A photo is not necessary unless the recruiter asks for one. That's because it can cause discrimination and unconscious bias. If the recruiter asks you to send a photo, ensure that it's professional.

Detail Your Employment History In The Experience Section

The retail industry is pretty results-oriented, and showing the recruiter that you've previously been able to achieve excellent results in your other workplaces will work in your favor.

Describe your relevant experience to the position you're applying for and add three to five job responsibilities. Remember that you always start with your most recent job and work backward.

As you list your responsibilities using bullet points, include figures and facts to quantify your results and show the recruiter the value you'll bring to the company.

If you have other professional experiences not related to retail, you can add them and showcase the transferable skills relevant to the position.

Here are some of the details you'll add to this section.

  • The name of the workplace
  • Your job title
  • The period you worked at each place.

Example for an Entry-Level Retail Sales Associate Resume


Retail Sales Associate

March 2017-July 2018

  • Observed customers, determined security risks, and informed customers of the company policy, which resulted in a 25% decrease in store thefts.
  • Cross-sold accessory items and offered good customer service, increasing the store sales by 35%.
  • Arranged merchandise displays to feature new styles, attract customers, and increase sales.
  • Marked merchandise items with identifying codes and correct pricing before transport to the sales floors.

retail worker

Example for Experienced Retail Workers

Gap Inc.

Retail Manager

May 2019-October 2021

  • Instructed and assisted staff in completing complicated sales, resolving issues effectively, stocking shelves, and dealing with demanding clients.
  • Prioritized customer service, encouraged staff to resolve customer issues and set ambitious sales goals for employees and sales staff.
  • Within six months, introduced new products and increased yearly sales by 15%.
  • Prioritized tasks for staff at the beginning of each shift to streamline operations increasing productivity by 20%.

Add Your Education

This section is important whether you're applying for a part-time or a full-time job. If you have a college degree, you'll include it here and can leave out the high school diploma.

If you don't have a degree, especially if you're applying for an entry-level position, you'll add your high school diploma.

It's essential to check the job ad and figure out the recruiter's educational requirements for the position you want.

In this section, you'll add the name of the degree/diploma, the name of the school, and the year of graduation.

Bachelor of Fine Arts(BFA) in Fashion Merchandising

Academy of Art University

July 2017

retail worker

Best Skills for Retail Workers on The Resume

Your skills section makes all the difference on your resume. This is not a section where you list random skills that have no relation to the job you're applying to. You need to add them masterfully to increase your chances of landing an interview.

Check the job description and incorporate the highlighted skills in your resume. This helps in ensuring that your resume gets past the ATS systems.

Your resume should also have the perfect mix of hard and soft skills. Hard skills may require some teaching or training, while soft skills are character traits that allow you to relate with colleagues.

Check out our resume templates which will allow you to list multiple skills that make you a unique candidate.

Here are some retail resume skills you should consider.

Hard skills
  • Visual merchandising
  • Inventory control
  • Cash handling
  • Processing payments
  • Project management
  • Operating cash registers
  • Netsuite
  • Microsoft Office Suite
Soft skills
  • Critical thinking skills
  • Interpersonal skills
  • Organizational skills
  • Leadership skills
  • Time management skills
  • Customer service orientation
  • Decision-making skills
  • Problem-solving skills

Write an Outstanding Professional Summary

The professional summary is a short paragraph with two to four sentences introducing your resume to the recruiter. It should have your top accomplishments that show the recruiter you're the best candidate for the job.

You'll also highlight your experience, mention a few skills required for the position and quantify your results with figures and facts that will capture the recruiter's attention. Make this section as exciting and catchy as you can so that they read the rest of your resume.

Example For A Retail Worker With Experience

Responsible and dedicated Retail Associate with eight years of experience. Proven expertise in promoting merchandise, exceeding sales goals, payment processing, and knowledge of products. Ability to make customers feel welcome and cater to their individual needs increased customer loyalty by 35%. Excellent communication, interpersonal and organizational skills.

The example above summarizes the candidate's experience, skills and quantifies their achievements with a figure which gives the recruiter an idea of the value they'll bring to the company.

Example For A Retail Worker Without Experience

Customer-focused sales representative, highly skilled at problem-solving and identifying customer requirements. Previous experience selling products at the farmer's market and increasing the profits by 10%. Looking for a sales and cashier position at Koss Inc to share my skills and grow my career.

The example above highlights the candidate's experience and a figure to quantify an achievement. It also mentions the skills and expresses interest in working for the company.

Skilled Retailer with a detailed knowledge of the latest market trends and a strong track record of converting calls into new sales.

This example is too general and doesn't specify what the candidate has previously done, showing the recruiter the value they bring to the company.

Additional Headings for Your Retail Worker Resume

Retail jobs can be competitive, so you need to find a way to make your resume stand out. You can do that by highlighting your unique skills and extra qualifications in a separate section.

The recruiter can easily miss some amazing accomplishments as they quickly skim through your resume, but this section makes it easy to see these achievements.

This is also your chance to show the recruiter what makes you unique. Why should they choose you and not the other person?

Let's help you figure out some of the sections you'll add here.

Computer Skills and Certifications

Retail workers don't need complex computer skills like coding but may require basic computer skills to help them operate the cash register or inventory management. If you have these skills in Microsoft Office Suite and other related software, you should highlight them in this section to make them more visible to the recruiter.

Certifications always boost your resume, which is why you don't want to add them under the education section, where the recruiter can easily miss them. Here are some certifications you can consider for your retail worker resume.
  • Retail Industry Fundamentals
  • Certified Sales Associate
  • Certified Professional Salesperson


Your interests allow the recruiter to know more about you outside of work, but this is different for all employers. Do some research on the company you're applying to and find out their culture before adding this section to your resume. Some companies are open-minded and don't mind if you add that you love to play video games, while this will be frowned upon in other companies.

retail worker


Working in the retail industry means that you interact with many people from different nationalities. You'll have an advantage over the other candidates if you can speak multiple languages, so you don't want the recruiter to miss them. Always use the official language reference as follows:

  • TOEFL or IELTS for English
  • DELF for French
  • SIELE for Spanish

Tips to Boost Your Retail Worker Resume

  • Do some research on the company and find out their style and tone before writing your resume to incorporate the same and show that you're an excellent fit for the company.
  • Use keywords and action verbs in the job description to ensure that ATS systems do not filter out your resume.
  • Tailor each job title and ensure it's keyword-optimized.
  • Focus on adding relevant experience and skills to your resume.
  • Choose a simple layout for your resume and the right format that best represents your qualifications.
  • Check the job description and use the right wording and language when listing your skills and job duties.
  • Proofread! Proofread! Proofread!

Key Takeaways

  • The header section contains vital information that must be accurate.
  • You can choose from three formats: reverse-chronological, function, or combination resume format.
  • The professional summary/objective introduces your resume to the recruiter.
  • Quantify your achievements with figures and facts to show the value you'll bring to the company.
  • Always include your educational qualifications under the education section.
  • Check the job description for some of the skills that the recruiter requires and add them to your resume using the same wording/language.

Reinfoce Your Resume with a Cover Letter

A cover letter allows you to show off your writing skills and personality as you give a detailed description of your achievements, experience and skills. If you send an application without a cover letter, it will be incomplete unless the recruiter states they don't require one. Use our cover letter examples as a guide if you need help crafting yours.

Frequently Asked Questions

Which retail jobs are available for individuals with a retail management degree?

Some of the jobs you can get into with a retail management degree include:

  • Area Manager
  • Market Researcher
  • Retail Buyer
  • Brand manager
  • Human resources manager

Which top companies are hiring for retail jobs?

According to Glassdoor, the top companies hiring for retail jobs include:

  • Macy's
  • AT&T
  • Verizon
  • T-mobile
  • Nordstrom
  • Walmart
  • Target
  • Amazon

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