Dispatcher Resume: Complete Guide for All Your Questions

Having done the job of the dispatcher, you know how time management is crucial, so you may also want to save time by reading an article that provides a complete guide for all your questions' answers in one place, so you do not have to scour the internet for hours to find answers for questions and confusions you might have regarding writing your professional dispatcher resume.

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In this article, we will talk all about writing a job-winning professional dispatcher resume. We will talk about how you should begin writing your dispatcher resume, what should a professional dispatcher resume look like, what the resume formats and options you should choose for your resume, various resume sections, their chronology, and how you should describe your profile information in those sections and some bonus tips on how to increase your chances of getting the job that you want.

So let's dive in!

Professional resume guidelines

Dispatcher Resume

When you are doing something professional, there are going to be guidelines or rules or such that define the said professionalism, meaning, you will have to learn all about what makes your dispatcher resume a professional resume, what all you have to keep in mind when writing your professional dispatcher resume.

  • Resume format:

    Resume format helps you with the outline of your resume. Choosing the right resume format based on your profile for your dispatcher resume is very important because it will determine whether the important information of your profile is highlighted and focused upon well or not. There are many resume formats that you can choose from for your professional resume as a dispatcher.

  • Resume template:

    A resume template helps you optimize your own professional dispatcher resume with appropriate visual appeal features such as designs, colors, themes, and so on. There is a wide range of templates available in our resume templates collection. You can easily find a number of good and suitable dispatcher resume templates for your own resume. Templates provide you with a design that is ready with all the colors, themes, and so on and all you have to do is replace the information. Upon replacing the information you might see that the margins are moved and/or white space is not symmetrical however, it will only take a few minutes to make such small edits to ensure overall visual appeal with good symmetry. You might have to adjust the font size as well in case the amount of information is more or less than the sample information that was there beforehand in the template.

  • Resume label:

    Your professional dispatcher resume will go through many people during the hiring process, whether it is the hiring managers who look at your dispatcher resume first or the owner of the company who might go through your resume before the position appointment approval, your resume will pass through many hands. These people will also be going through many other resumes and not only yours which means that when they are opening the resume document if your resume is not labeled well, they will also get confused as to what they are looking at and whose resume it is. This is why, you should always label your professional dispatcher resume with your name. Ideally, you should label your resume document with your full name- first name and last name, and the term 'CV' or 'Resume'. For example, if your name is Daniel Ricciardo, your resume document should be labeled- Daniel Ricciardo Resume or Daniel Ricciardo CV. Choosing the term CV or resume depends on your experience and professional level, if you are a fresher or a professional with perhaps up to 7 years of experience, you should go with the term 'resume;', if you are a seasoned professional with a lot of experience, your resume should be labeled with the term 'CV'.

  • Document format:

    There are many document formats such as PDF, Microsoft Word, PPT, and many more. These formats help you present your profile in the most efficient manner possible because every format has its unique features and document viewing capacities. Usually, most professionals would go with PDF and Microsoft Word only. However, sometimes professionals choose to present their profiles in creative formats because their profession might be such that creativity is appreciated. Now, the suitable document format is PDF and Microsoft Word because most of the applicant tracking systems and various kinds of devices one might use to view the document might not be compatible with all kinds of document formats but they are for Microsoft Word and PDF. In case, you need to showcase your resume in any other format, you should try to convert them into PDF so that your resume can be presented in your choice of format and the document can still be viewed through various mediums. For your dispatcher resume however, the choice will be easy and you can go with PDF or Microsoft Word.

  • Accuracy:

    The accuracy on your resume refers to language accuracy, meaning your resume must not have any spelling errors grammatical errors, or even factual errors in your information. Spelling errors and grammatical errors may be interpreted by the hiring managers as a lack of professionalism and/or lack of skill to pay attention to details, while the factual errors can lead to your termination of employment. For example, if you get hired by the hiring manager and they find out later that some information provided by you is not true, they will have the right to fire you. And this is why you should always ensure there are no factual errors on your resume either. For all these, you will need to proofread your professional dispatcher resume twice before you save the document after you are done writing your resume. Never forget to proofread any document in your life, to ensure accuracy as well as reflect professionalism.

  • Language:

    The language of your professional dispatcher resume plays a big role in making your first impression on the hiring manager. You need to use the professional resume language and that means you should write your entire resume in the past tense and you should use the third person as well. When you are writing your resume, you should never write any pronouns anywhere because pronouns make the language less formal and a bit informal; hence when you are trying to write a professional dispatcher resume you should write all the sentences and information without using pronouns.

  • Visual appeal:

    The visual appeal of your dispatcher resume is dependent on the resume template that you choose, which is why you should choose the resume template very carefully.

  • Section descriptions:

    Every section on your resume is important because it carries information that is crucial for your profile presentation. How you should describe each section on your dispatcher resume-depends on the resume format, your profile, and the role you are aiming for. We will discuss it all at length later in this article.

How to begin?

Any task can be overwhelming when you do not know where to begin. Sometimes, we have no idea at all and sometimes we have some idea of all the various steps but may have some confusion still, about how to begin your task. The way you approach your task will also determine the quality of your task and its result. This is why, before you actually begin writing your professional dispatcher resume, you should indulge in some basic research to catch up with the latest scenario of your field and get some tricks and tips to stand out from the pool of your fellow applicants.

Dispatcher Resume


Research is the important part before you begin formulating your resume. To write a resume you need to conduct research by going on the internet and searching for job postings, job descriptions, and reviews about the companies you're applying to for the position of dispatcher.

Research starts by first understanding what the role is, even if you've been associated with the job before or around it, the actual definition of that job will be helpful as a theory bit when you move forward for the interview. Secondly, once you've understood the role or what it entails, you should move on to exploring your job description, your industry, and even a few of your potential employers.

Doing this research will give you insight into the market to which your job belongs, you may have been doing your last job for a while, and the market scenario may have evolved with a few changes that you will need to update yourself with.

Research is important because when you are doing research, you will come across not only factual knowledge and updates that you might know about but also new perspectives with which you can look at your job application and job search process. It will help you figure out how you can impress the hiring managers with your dispatcher CV where you have talked all about your professional dispatcher profile.

💡 As of 2017, the USA had 286k dispatchers employed!

(Source: https://datausa.io/profile/soc/dispatchers)


You must have heard the term 'resume format', which refers to the layout of a resume. You may have wondered, why would there be the need to choose a particular format, is there any reason for that or is it a personal choice of how a professional chooses to write their professional resume?

The answer is that there is a particular reason why a professional chooses a particular resume format. There are 3 most prominent resume formats that you might want to learn about:

Functional format

Functional resume format is the layout of resume where the education section and skills sections are focused upon rather than the experience section, this is important for those professionals who do not have a lot of experience; hence this resume format is suitable for freshers and recent graduates. Freshers and/or recent graduates do not have a lot of experience as a professional nor do they have an established career which is why they need to focus on their education details and their skills to impress the hiring manager.

Reverse chronological format

This resume format is useful for those who have significant work experience and seasoned professionals who have years of experience. This format focuses on the experience section or the work history section. It helps you highlight your work experience and also your skills that are important and most relevant for your role.

Combination format

This resume format is important for those who are looking to make a change in their career, they could be looking for a job in a new field entirely or looking for a job in the same field but with a different job description and role/designation. In this case, the professionals will need to highlight their transferable skills and the aspects of their past experiences that are relevant and important for the new job that they are aiming for.

Now let's talk about writing your resume.

Dispatcher resume outline

Your dispatcher resume should be written with an appropriate outline of sections and most importantly, each section on your resume should be written in a way so that it helps you impress the recruiter and also meet the professional resume standards for a dispatcher resume.

Resume header

First of all, your dispatcher resume will have the resume header section which is the contact information section where you will write your contact information:

  • Your full name with accurate spelling
  • Your professional contact number where you are always accessible for the recruiters, ensures that the contact number is written with the country code as well as the area code.
  • Your professional email address should be formal and have no unnecessary words or digits (i.e. your informal/personal email address), make sure that you check your emails regularly and stay active with this email address because sometimes the recruiters may contact you through your email address, rather than your contact number.
  • Your LinkedIn profile link; you should include this only if your LinkedIn profile is carefully curated and updated, you are present on the platform only in a professional capacity, meaning you only post content about your profession or such. You should also be regularly using the platform and staying active on it if you choose to mention the profile link on your resume.
  • Your photograph: it is not mandatory however if you choose to include it on your resume, make sure that the photograph is a professional headshot and you are wearing a professional-formal attire in the photograph.
  • Your home address: again it is not mandatory, but if you choose to mention the home address, you should keep it brief. In case, you are applying for a job in another state or country, you might want to include your home address, however, even then you should keep it short and brief only.

Resume summary statement

The resume summary statement on your dispatcher resume is where you need to highlight your accomplishments, most important skills, and any other important details.

Your summary should begin with your total years of experience and a little bit of background such as the industry you worked in or the designation or department or anything that might give the recruiter a better idea of what you have done throughout your career and where.

The next point should be all the important accomplishments and skills along with any other information that may be impressive for the recruiter, the summary statement's purpose is to intrigue and compel the reader to go through the rest of the resume without missing anything or losing interest. It is a lot like a trailer of any movie, it intrigues us enough to make us want to watch the whole movie.

The summary statement should be closed with the mention of what kind of opportunity you are looking for and how you will contribute well to your next job, by leveraging your skills and experience.

The summary statement should be crisp, concise, and short, it shouldn't be lengthy sentences. It should be written in bullet points no more than 5 and no less than 3.


Your professional experience section is very important. In this section, you need to describe your work history in reverse chronological order. You need to add details such as your role/designation, the full name of the employer, and the employment period.

Your experience description should be thorough, meaning you need to include every detail of what you did on the job, every task you were responsible for, and every relevant skill that you used to perform well. You should include any exceptional instances that reflect your capabilities to do well at your job, you should include any impressive achievements as well.

Dispatcher Resume

When you are describing your experiences, you should try to reflect the range of your skills such as dispatching an ambulance with crucial time management, managing logistics and many more such examples that you can think of.


the education section should include your high school diploma, any degree you might have, and relevant subjects or courses. You should note the name of the degree or course and the name of the educational institute. You can also add any relevant online courses or programs you may have completed.


You may have already mentioned your skills in previous sections such as summary statements, experience section, and even the education section. Writing this separate section for your skills might seem unnecessary at first but it's not. This section is where you list the skills that are most relevant and important for the role and also the skills that are your biggest strengths. That is why, the skills section is important, it also helps you highlight your skills properly.

📌 List of relevant skills for your dispatcher resume:

  • taking emergency calls
  • using computer-aided dispatch system
  • exceptional customer service
  • provide superior customer service
  • knowledge of personnel or equipment locations
  • communication skills
  • handling customer requests
  • handling customer complaints
  • duties of emergency response personnel
  • emergency services
  • phone calls
  • technical skills
  • coordinate service
  • service dispatcher skills
  • non-emergency calls
  • supervising personnel
  • exceptional customer service
  • service calls
  • call logs
  • handling emergency situations
  • working with law enforcement agencies
  • data entry
  • Microsoft Office
  • Dealing with customer needs
  • Service vehicles allocation
  • knowledge of appropriate departments
  • managed customer calls effectively
  • working with the operations manager
  • inbound calls
  • interpersonal skills
  • effectively communicate
  • computer programs
  • services performed as a dispatcher
  • answering phones
  • dispatch information
  • receptionist duties
  • knowledge of appropriate locations
  • handling phone calls/ phone lines
  • knowledge of company policies


Apart from all the sections you have written until now, you might have more information sometimes, that you may find very relevant and would want to include it but the section titles may not have been right for those details. So for such information, you can write extra sections. Such extra sections include language proficiency, personal interests that may be relevant, any recognitions or awards and achievements, and so on. Such extra sections with information can really help you stand out in the pool of your fellow applicants. This is where you can show off yourself as someone who offers extra and brings more to the table.

Bonus Tips


You may have some idea about recruiters using software to shortlist the resumes they receive. Recruiters receive thousands of job applications and scanning them manually can be very tough and time-consuming which is why they employ applicant tracking systems or the ATS or the AI software. These operate on the basis of set parameters that are nothing but relevant keywords. The keywords are the defining and important words that are associated with your role, job description, job title, industry, and such.

You need to use these keywords throughout your resume so that the ATS scans your dispatcher resume and your resume beats it. This will help you get shortlisted through ATS instead of getting rejected. We have curated a list of keywords for you that you might want to utilize.

📌 List of relevant keywords for a dispatcher resume:

  • trucking dispatchers
  • increased company efficiency
  • police dispatcher
  • police officers
  • ambulance dispatchers
  • phone lines
  • appropriate departments
  • appropriate locations
  • maintenance shop personnel or equipment locations
  • maintained communication
  • proven ability
  • job duties
  • emergency calls
  • emergency reports
  • dispatch information
  • dispatch workers
  • services performed
  • effectively communicate
  • emergency point
  • dispatching operations
  • dispatch workers duties
  • service vehicles
  • police dispatcher
  • Microsoft Office
  • data entry
  • service technicians
  • emergency situations
  • emergency personnel
  • customer satisfaction
  • customer requests
  • call logs
  • multiple phone lines
  • service calls
  • timely manner
  • excellent customer service
  • supervising personnel
  • soft skills
  • incoming calls
  • incoming service requests
  • complete customer satisfaction
  • non-emergency calls
  • service dispatcher
  • coordinate service
  • technical skills
  • emergency services
  • emergency response personnel
  • customer complaints
  • communication skills
  • computer-aided dispatch system
  • personnel or equipment locations
  • high school diploma
  • dispatcher jobs
  • emergency calls

Cover letter

You may be thinking- Oh I know this! Cover letters are letters that you enclose with the resume in the job application. But they are not mandatory so I'm just gonna skip this one!' Do not make this mistake, yes, cover letters are not mandatory and not every job application requires a cover letter. However, a cover letter helps you impress the hiring manager and increases your chances of getting hired.

The recruiter will read all about your experiences and skills and more on your dispatcher resume. In addition, you can also include details about your inspiration, your journey, and your passion for the role. You should ensure that your dedication to the role is reflected on your dispatcher resume.

You can also personalize your cover letter by addressing the recruiter with their name rather than using a generic address. This will help you connect to the recruiter in a better manner.


In conclusion, writing a dispatcher resume is not difficult as long as you are aware of professional resume writing guidelines, possible formats for your resume, the outline of your resume and knowledge of how to write each section. We have covered all of this in the article above. Moreover, we have also added a few bonus tips to increase your chances of getting hired for your dream job or ideal position that you are aiming for.

Writing a resume is a lot like learning driving, at first it may seem overwhelming but once you know what you need to do, you can ace it easily!

We have a great collection of resume examples and resume templates that you must check out. We also have an excellent resume builder feature that allows you to build your resume within minutes, this feature also provides you with AI prompts to make your task easier, similar to ChatGPT.

Now that you know all about writing a professional dispatcher resume, you can start exploring dispatcher resume examples and dispatcher resume templates for your reference. Good luck with the job search!

Dispatcher Resume

Frequently Asked Questions (FAQs)

Should I add my customer service experience to my dispatcher resume?

Yes, customer service experience is relevant and your role as a dispatcher will require you to function in a similar manner hence you should definitely add your customer service experience to your dispatcher resume.

Do I need a cover letter with my dispatcher resume?

Cover letters are not mandatory but they can help your chances of getting the job, immensely. You can learn more about the same in the article above. A cover letter with your dispatcher resume can go a long way.

How long should my dispatcher resume be?

An ideal professional dispatcher resume should be 1 to 2 pages long; you should avoid exceeding the limit of 2 pages long resume as it can lead to lack of attention and/or loss of interest on recruiter's part.

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