18 Call Center Representative Resume Examples

Stefanie Nacht
2677 Petunia Way
Birmingham, Alabama 35209
+1 205-806-7857
stefanienacht@gmail.com

Resume Summary

Inspired call-center representative with more than ten years of experience working in the call-center industry. Skilled in handling inbound and outbound calls on a large scale. Acclimated with communication scripts on health topics along with upselling and cross-selling. Mentored by senior call-center representatives to achieve targets and track deadlines.

Call-Center Experience

Call-Center Runners
Birmingham, Alabama
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Ask TeleServices
Birmingham, Alabama
2015-2019

• Analyzed the data and maintained the conversation for training purposes.
• Resolved patient’s complaints regarding emergency services.
• Assisted hiring managers in sorting call-center agent resumes.

Key Skills

• Patient care knowledge
• Transferring calls
• Effective verbal communication
• Operating calling software
• Customer service
• Center operations
• Customer-satisfaction
• Training & administration
• Reports & documentation
• Time management

Education 

Bachelor in Human Resources
Alabama Management College
Birmingham, Alabama
2010-2013

Language

• German (Native)
• English (Professional)
• French (Conversational)

Certificate

• Certified Hospitality Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Joseph Smithers
3289 Rowes Lane
Glasgow, Kentucky 42141
+1 270-614-3832
josephsmithers@gmail.com

Resume Summary

Attentive call-center representative with more than ten years of experience working in the retail industry. Capable of handling inbound and outbound calls on a large scale. Adapted communication scripts on retail products along with upselling and cross-selling. Mentored by senior call-center representatives to achieve targets and track deadlines.

Call-Center Experience

HassleFree Call-Center
Glasgow, Kentucky
2019-Present

• Resolved complaints regarding refunds and home delivery.
• Assisted hiring managers in sorting call-center agent resumes.
• Handled a large volume of inbound and outbound calls daily.

Tele Support
Glasgow, Kentucky
2015-2019

• Identified the needs of customers buying from online portals.
• Resolved issues regarding order pick, pack, and delivery.
• Provided refunds to customers for undelivered orders.

Key Skills

• Conflict resolution
• Transferring calls
• Effective verbal communication
• Operating calling software
• Customer service
• Center operations
• Customer-satisfaction
• Training & administration
• Reports & documentation
• Time management

Education 

Bachelor of Science
Kentucky Science University
Glasgow, Kentucky
2010-2013

Language

• English (Native)
• Cantonese (Conversational)
• Mandarin (Beginner)

Certificate

• Certified Retail Marketing Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Erdei Nikoletta
3746 North Bend River Road
Somerset, Kentucky 42503
+1 606-778-0259
erdeinikoletta@gmail.com

Resume Summary

Competent call-center representative with more than ten years of experience working in the telecommunication sector. Expert in handling inbound and outbound calls on a large scale. Conversant with communication scripts on telecom services and related products along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Call-Center Experience

Total Call-Center
Somerset, Kentuck-
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Bait TeleServices
Somerset, Kentucky
2015-2019

• Analyzed the data and maintained the conversatio- for training purposes.
• Resolved complaints regarding sim cards, data, recharge, and new connections.
• Assisted hiring managers in sorting call-center agent resumes.

Key Skills

• Organizational skills
• Conflict resolution
• Transferring calls
• Effective verbal communication
• Operating calling software
• Customer service
• Center operations
• Training & administration
• Reports & documentation
• Time management

Education 

Bachelor of Commerce
Commerce University of Somerset
Somerset, Kentucky
2010-2013

Language

• Hungarian (Native)
• English (Professional)
• German (Conversational)

Certificate

• Certified Telecommunications Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Victor Dias Martins
3993 Central Avenue
Jersey City, New Jersey 07304
+1 201-407-1191
victormartins@gmail.com

Resume Summary

Dedicated and certified call-center representative with more than ten years of experience working in the smartphone sales and repair sector. Expert in handling inbound and outbound calls on a large scale. Abreast of communication scripts on smartphones and related products along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Call-Center Experience

Titan Call-Center
Jersey City, New Jersey
2019-Present

• Identified the needs of customers buying from online portals.
• Resolved issues regarding order pick, pack, and delivery.
• Provided refunds to customers for undelivered orders.

Atom TeleServices
Jersey City, New Jersey
2015-2019

• Analyzed the data and maintained the conversation for training purposes.
• Resolved complaints regarding smartphone sales and repairs.
• Assisted hiring managers in sorting call center agent resumes.

Key Skills

• Attention to details
• Conflict resolution
• Transferring calls
• Effective verbal communication
• Operating calling software
• Customer service
• Center operations
• Training & administration
• Reports & documentation
• Time management

Education 

Bachelor of Business Management
New Jersey College of Management
Jersey City, New Jersey
2010-2013

Language

• Portuguese (Native)
• English (Professional)
• Spanish (Conversational)

Certificate

• Certified Information Technology Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Consolata Li Fonti
2958 Amethyst Drive
Lansing, Michigan 48933
+1 517-330-2063
consolatafonti@gmail.com

Resume Summary

Devoted and balanced call center representative with more than ten years of experience working in the aviation sector. Expert in handling inbound and outbound calls on a large scale. Versed with communication scripts on airline ticket booking along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Experience

Calls Online
Lansing, Michigan
2019-Present

• Analyzed the data and maintained the conversation for training purposes.
• Resolved complaints regarding airline ticket booking and luggage.
• Assisted hiring managers in sorting call center agent resumes.

Wired Technocrats
Lansing, Michigan
2015-2019

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Key Skills

• Adaptability & patience
• Customer engagement
• Online ticket booking
• Effective verbal communication
• Operating calling software
• Customer service
• Center operations
• Training & administration
• Reports & documentation
• Time management

Education 

Bachelor of Business Administration
Michigan College of Management
Lansing, Michigan
2010-2013

Language

• Italian (Native)
• English (Conversational)
• Latin (Beginner)

Certificate

• Certified Airline Call Center Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Yuan Ts’ai
695 Strother Street
Birmingham, Alabama 35203
+1 205-581-4736
yuantsai@gmail.com

Resume Summary

Determined and authoritative call center representative with more than ten years of experience working in the transport and roadways sector. Expert in handling inbound and outbound calls on a large scale. Proficient with communication scripts on transport booking along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Experience

Hyper Call Center
Birmingham, Alabama
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Influx Call Center
Birmingham, Alabama
2015-2019

• Analyzed the data and maintained the conversation for training purposes.
• Resolved complaints regarding transport booking and parcels.
• Assisted hiring managers in sorting call center agent resumes.

Key Skills

• Managing a productive call center environment
• Excellent verbal communication
• Call center customer service
• Customer engagement
• Interaction with customers
• Call center job training
• Registering complaints
• Problem-solving
• Inbound call center management
• Attending online inquiries

Education 

Bachelor of Fine Arts
Fine Arts College of Birmingham
Birmingham, Alabama
2010-2013

Language

• Mandarin (Native)
• English (Conversational)
• Japanese (Beginner)

Certificate

• Certified Roadways Transportation Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Yuan Ts’ai
695 Strother Street
Birmingham, Alabama 35203
+1 205-581-4736
yuantsai@gmail.com

Resume Summary

Determined and authoritative call center representative with more than ten years of experience working in the transport and roadways sector. Expert in handling inbound and outbound calls on a large scale. Proficient with communication scripts on transport booking along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Experience

Hyper Call Center
Birmingham, Alabama
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Influx Call Center
Birmingham, Alabama
2015-2019

• Analyzed the data and maintained the conversation for training purposes.
• Resolved complaints regarding transport booking and parcels.
• Assisted hiring managers in sorting call center agent resumes.

Key Skills

• Managing a productive call center environment
• Excellent verbal communication
• Call center customer service
• Customer engagement
• Interaction with customers
• Call center job training
• Registering complaints
• Problem-solving
• Inbound call center management
• Attending online inquiries

Education 

Bachelor of Fine Arts
Fine Arts College of Birmingham
Birmingham, Alabama
2010-2013

Language

• Mandarin (Native)
• English (Conversational)
• Japanese (Beginner)

Certificate

• Certified Roadways Transportation Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Marijo Dujmović
208 Shadowmar Drive
Kenner, Louisiana 70062
+1 504-734-5713
marijodujmovic@gmail.com

Resume Summary

Disciplined and energetic call center representative with more than ten years of experience working in the shipping transport sector. Expert in handling inbound and outbound calls on a large scale. Well-up with communication scripts on shipment booking and parcel tracking along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Experience

Iron Call Center
Kenner, Louisiana
2019-Present

• Analyzed the data and maintained the conversation for training purposes.
• Resolved complaints regarding shipment booking and parcel tracking.
• Assisted hiring managers in sorting call center agent resumes.

Incoming Inquiry
Kenner, Louisiana
2015-2019

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Key Skills

• Inbound call center management
• Effective communication
• Call center customer service
• Customer-satisfaction
• Interaction with customers
• Call center job training
• Registering customer complaints
• Problem-solving
• Escalating customer experience
• Attending online inquiries

Education 

Bachelor in Accounting
Management University of Louisiana
Kenner, Louisiana
2010-2013

Language

• Standard Croatian (Native)
• English (Conversational)
• Standard Serbian (Beginner)

Certificate

• Certified Marine Transportation Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Victoria Løken
3624 Hardman Road
Winooski, Vermont 05404
+1 802-861-6715
victorialoken@gmail.com

Resume Summary

Dynamic and enthusiastic call center representative with more than ten years of experience working in the insurance sector. Expert in handling inbound and outbound calls on a large scale. Aware of communication scripts on insurance policies and products along with upselling and cross-selling. Mentored by senior customer service representatives to achieve targets and track deadlines.

Experience

Smooth Talkers
Winooski, Vermont
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Audio Audience
Winooski, Vermont
2015-2019

• Resolved complaints regarding insurance policies and products.
• Assisted hiring associates in sorting call center agent resumes.
• Analyzed the data and maintained the conversation for training purposes.

Technical Skills

• Inbound call center management
• Effective communication
• Call center customer service
• Customer-satisfaction
• Interaction with customers
• Call center job training
• Registering customer complaints
• Problem-solving
• Escalating customer experience
• Attending online inquiries

Education 

Bachelor of Computer Science
Vermont College
Winooski, Vermont
2010-2013

Language

• Norwegian (Native)
• English (Conversational)
• Swedish (Beginner)

Certificate

• Certified Insurance Call Center Professional, 2014-2015
• Professional Customer Service Representative, 2013-2014

Jiří Hájek
2558 North Avenue
Bennet, Nebraska 68317
+1 402-782-9039
jirihajek@gmail.com

Resume Summary

Genuine and thoughtful call center representative with more than ten years of experience working in the banking and finance sector. Expert in handling inbound and outbound calls on a large scale. Introduced communication scripts on banking, finance, and insurance products along with upselling and cross-selling. Mentored by senior call center agents to achieve targets and track deadlines.

Experience

OpenAir Tele Tele Services
Bennet, Nebraska
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Tech Mayhem
Bennet, Nebraska
2015-2019

• Devised a new calling channel to promote banking services to new customers.
• Resolved complaints regarding banking, finance, and insurance products.
• Assisted hiring representatives in sorting call center agent resumes.

Technical Skills

• Effective communication skills
• Call center customer service
• Customer-satisfaction
• Interaction with customers
• Answering calls
• Call center job training
• Registering & resolving complaints
• Problem-solving
• Escalating customer experience
• Attending online inquiries

Education 

Bachelor in Banking & Finance
Nebraska College of Business Management
Bennet, Nebraska
2010-2013

Language

• Czech (Native)
• English (Conversational)
• Russian (Beginner)

Certificate

• Certified Banking & Financial Service Professional, 2014-2015
• Professional Customer Service Deputy, 2013-2014

Danuta Kowalczyk
2266 Kuhl Avenue
Norcross, Georgia 30071
+1 678-671-6837
danutakowalczyk@gmail.com

Resume Summary

Ingenious and sincere call center representative with more than ten years of experience working in the hospitality sector. Expert in handling inbound and outbound calls on a large scale. No stranger to communication scripts on bookings, food items, and beverages along with upselling and cross-selling. Mentored by senior call center agents to achieve targets and track deadlines.

Experience

Circuit Call Center
Norcross, Georgia
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Assisted hiring executives in sorting call center agent resumes.

Fonerep Tele Services
Norcross, Georgia
2015-2019

• Followed a uniform customer service script provided by the company.
• Resolved customer’s complaints about bookings, food items, and beverages.
• Participated in the soft skills enhancement training sessions.

Relevant Skills

• Booking knowledge & skills
• Effective communication skills
• Improving customer service experience
• Customer-satisfaction
• Customer interactions
• Answering calls
• Problem-solving
• Table management
• Attending online inquiries
• Customer retention

Education 

Bachelor in Hotel Management
Georgia Management University
Norcross, Georgia
2010-2013

Language

• Polish (Native)
• English (Conversational)
• German (Beginner)

Certificate

• Certified Hotel Management Professional, 2014-2015
• Professional Customer Service Delegate, 2013-2014

Thomas L. Schou
26 Frosty Lane
Utica, New York 13502
+1 607-603-0088
thomasschou@gmail.com

Resume Summary

Insightful and skilled call center representative with more than ten years of experience working in the hotel industry. Expert in handling inbound and outbound calls on a large scale. Acquainted with communication scripts on bookings, rooms, and services along with upselling and cross-selling. Mentored by senior call center agents to achieve targets and track deadlines.

Experience

Protocol TeleServices
Utica, New York
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Still On Call Center
Utica, New York
2015-2019

• Participated in the soft skills enhancement training sessions.
• Resolved issues of customers regarding bookings, rooms, and services.
• Assisted hiring manager in sorting call center agent resumes.

Relevant Skills

• Booking knowledge & skills
• Effective communication skills
• Improving customer service experience
• Customer-satisfaction
• Customer interactions
• Answering calls
• Problem-solving
• Call center management
• Attending online inquiries
• Customer retention

Education

Bachelor in Hotel Management
New York College of Hotel Management
Utica, New York
2010-2013

Language

• Danish (Native)
• English (Native)
• German (Beginner)

Certificate

• Certified Hotel Management Professional, 2014-2015
• Professional Customer Service Partner, 2013-2014

Nina Efremova
2190 Augusta Park
Sutton, West Virginia 26601
+1 304-765-6705
ninaefremova@gmail.com

Resume Summary

Intelligent and knowledgeable call center representative with more than ten years of experience working in the international tours and travel industry. Expert in handling inbound and outbound calls on a large scale. Abreast of communication scripts on ticket bookings, luggage, and airline services along with upselling and cross-selling. Mentored by senior call center manager to achieve targets and track deadlines.

Experience

Sales on Call
Sutton, West Virginia
2019-Present

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Call Center Registry
Sutton, West Virginia
2015-2019

• Achieved monthly upselling target and received a cash reward.
• Resolved issues about ticket bookings, luggage, and airline services.
• Assisted hiring manager in sorting call center agent resumes.

Relevant Skills

• Effective communication skills
• Improving customer experience
• Customer-satisfaction
• Product knowledge
• Customer interactions
• Attending calls
• Call center job training
• Call center operations
• Attend customer inquiries
• Customer retention

Education

Bachelor in Travel Management
University of West Virginia
Sutton, West Virginia
2010-2013

Language

• Russian (Native)
• English (Conversational)
• Chechen (Beginner)

Certificate

• Certified International Tours and Travels Professional, 2014-2015
• Professional Customer Service Compatriot, 2013-2014

Aris Thompson
1308 Kennedy Court
Walpole, Massachusetts 02081
+1 774-268-0222
aristhompson@gmail.com

Resume Summary

Meticulous and motivated call center representative with more than ten years of experience working in the auto industry. Expert in handling inbound and outbound calls on a large scale. Conversant with communication scripts on auto products and services along with upselling and cross-selling. Mentored by senior call center manager to achieve targets and track deadlines.

Experience

Well Received Call Center
Walpole, Massachusetts
2019-Present

• Volunteered the conflict resolution process for team members.
• Participated in the soft skills enhancement training sessions.
• Assisted hiring manager in sorting call center agent resumes.

Inbound Industries
Walpole, Massachusetts
2015-2019

• Handled a large volume of inbound and outbound calls daily.
• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.

Relevant Skills

• Customer-satisfaction
• Product knowledge
• Resolving customer issues
• Attending calls
• Active listening
• Registering customer complaints
• Quality customer service
• Call center operations
• Attend customer inquiries
• Customer retention

Education

Bachelor in Sales & Marketing
Massachusetts Business School
Walpole, Massachusetts
2010-2013

Language

• Dutch (Native)
• English (Professional)
• Flemish (Beginner)

Certificate

• Certified Auto Industry Call Center Professional, 2014-2015
• Professional Customer Service Comrade, 2013-2014

Eden Allan
3034 James Street
East Pembroke, New York 14056
+1 585-762-7384
edenallan@gmail.com

Resume Summary

Organized and passionate call center representative with more than ten years of experience working in the sales, service, and repair industry. Expert in handling inbound and outbound calls on a large scale. Conscious of communication scripts on car service, maintenance, auto products, and services along with upselling and cross-selling. Mentored by senior call center manager to achieve targets and track deadlines.

Experience

Calls Center Switch
East Pembroke, New York
2019-Present

• Joined individual reporting system for upsell & cross-sell.
• Merged the local inbound calls for services & repairs.
• Participated in the soft skills enhancement training sessions.

Well Connected
East Pembroke, New York
2015-2019

• Upsold and cross-sold products and services to the customers.
• Followed a uniform customer service script provided by the company.
• Assisted hiring manager in sorting call center agent resumes.

Relevant Skills

• Manage customer-satisfaction rating
• Product knowledge
• Resolving customer issues
• Handling multi line phone calls
• Active listening
• Registering customer complaints
• Quality customer service
• Call center operations
• Attend customer inquiries
• Improve customer loyalty

Education

Bachelor in Psychology
New York Psychology Society
East Pembroke, New York
2010-2013

Language

• Scottish Gaelic (Native)
• English (Native)
• Welsh (Conversational)

Certificate

• Certified Car Automation Call Center Professional, 2014-2015
• Professional Customer Service Agent, 2013-2014

Kyle Burke
4075 Southside Lane
Covina, California 91723
+1 323-763-9019
kyleburke@gmail.com

Resume Summary

Persistent and professional call center representative with more than ten years of experience working in the home loan segment. Expert in handling inbound and outbound calls on a large scale. Knowledgeable about communication scripts on loan products and other financial services along with upselling and cross-selling. Mentored by senior call center manager to achieve targets and track deadlines.

Experience

Bot Call Center
Covina, California
2019-Present

• Diversified home loan processing calls over 10M to the senior team.
• Embraced the newly introduced calling script and format effortlessly.
• Encouraged the junior representative team to achieve monthly targets.

Inventive Call Center Covina, California 2015-2019

• Energized the festival loan offers by assigning a cold-calling team.
• Gathered data on the outbound and inbound calls in the prescribed format.
• Assisted hiring manager in sorting call center agent resumes.

Relevant Skills

• Manage customer-satisfaction rating
• Product knowledge
• Resolving customer issues
• Handling multi line phone calls
• Active listening
• Registering customer complaints
• Quality customer service
• Call center operations
• Customer service skills
• Improve customer-satisfaction

Education

Bachelor in Communication
California University
Covina, California
2010-2013

Language

• English (Native)
• Welsh (Conversational)
• Gaelic (Beginner)

Certificate

• Certified Home Loan Call Center Professional, 2014-2015
• Professional Customer Service Diplomat, 2013-2014

Janne Kilpi
2083 Burwell Heights Road
Houston, Texas 77006
+1 409-685-4529
jannekilpi@gmail.com

Call Center Resume Summary

Reliable and self-starter call center representative with more than ten years of experience working in the courier and parcel dispatch section. Expert in handling inbound and outbound calls on a large scale. Well-versed with communication scripts on tracking, booking, and other services. Mentored by senior call center manager to achieve targets and track deadlines.

Experience

Halcyon Care Call Center
Houston, Texas
2019-Present

• Contributed to the upselling and cross-selling activities.
• Aided customers in tracking packages using the tracking IDs.
• Assisted hiring manager in sorting call center agent resumes.

Loop Tribe Tele Services
Houston, Texas
2015-2019

• Blended the online report generation task for admins.
• Coalesced international inquiry calls from the same regions.
• Collaborated with cross-functional teams to resolve conflicts.

Call Center Resume Skills

• Manage customer-satisfaction rating
• Product knowledge
• Quality assurance
• Handling multi line phone system
• Active listening
• Operating call center software
• Exceptional customer service
• Call center operations
• Customer service skills
• Improve customer-satisfaction

Education

Bachelor of Education
Texas Community College
Houston, Texas
2010-2013

Language

• Finnish (Native)
• Swedish (Native)
• English (Conversational)

Certificate

• Certified Courier Dispatch Call Center Professional, 2014-2015
• Professional Customer Service Ambassador, 2013-2014

(Name)
(Job title)
(Address)
(Email)
(Mobile)

Call Center Resume Objective/Summary

(Call center resume skills + current & previous job achievements + keywords from job description + experience in years + academic accomplishments)

Work Experience

(Current job title)
(Company)
(City, state)
(Year)

• (Skills + achievements in current job + keywords from job description + bullet points)

(Past job title)
(Company)
(City, state)
(Year)

• (Skills + achievements in previous job + keywords from job description + bullet points)

(Past job title)
(Company)
(City, state)
(Year)

• (Skills + achievements in previous job + keywords from job description + bullet points)

Skills

(Separate list with headings)

Education

(Bachelor Degree)
(College/university)
(City, state)
(Year)

Language

(Name + proficiency level)

• (Name + proficiency level)
• (Name + proficiency level)

Certificate

(Name + year)