Top 10 Qantas Flight Attendant Interview Questions & Answers

In this guide, we’ve analyzed Qantas’ current hiring practices, job descriptions, and feedback from past applicants to bring you 10 frequently asked interview questions and detailed responses that reflect what the airline is truly looking for.

What to Expect in a Qantas Flight Attendant Interview

Qantas’ selection process includes multiple rigorous stages, which ultimately lead to your success :

• Online application
• Video or phone screening
• Assessment day (including group exercises and role-plays)
• Final individual interview
• Medical and background checks
• Training invitation
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According to Qantas’ official careers page, cabin crew are expected to embody professionalism, cultural sensitivity, and an unwavering commitment to safety and service. These values are reflected throughout the selection process.

Top 10 Qantas Flight Attendant Interview Questions and How to Answer Them

1. Why do you want to work for Qantas?

What they’re looking for: Passion for aviation, alignment with Qantas values, and long-term interest, which can set you apart from other candidates.

Answer:

"Qantas represents the highest standards in aviation, from its award-winning safety record to its cultural heritage and sustainability initiatives. I want to be honest about my dedication to these values. After researching Qantas' Reconciliation Action Plan and commitment to inclusion, I knew I wanted to be part of a team that reflects such strong values. I see myself growing within a company that values people, precision, and progress."

2. Tell us about a time you dealt with a difficult customer.

What they’re looking for: Composure, empathy, a positive attitude, and resolution.

Answer:

"While working at a regional airline check-in counter, a passenger became upset due to a last-minute gate change. I stayed calm, acknowledged their frustration, and offered a clear explanation. I walked them to the new gate, ensuring a smooth boarding experience. They later thanked me and mentioned it to the supervisor. Situations like these reaffirm my belief in the power of calm, personalized service."

3. How would you handle a medical emergency onboard?

What they’re looking for: Familiarity with procedures, communication skills, and prioritization.

Answer:

"If a medical emergency occurred, I would notify the cabin manager immediately and ensure we follow the protocol in our safety manual, which includes handling necessary security checks. I’d assess the passenger’s condition, check if a qualified medical professional is onboard, and use the onboard first aid or defibrillator kit if necessary. I'd keep communication clear with the cockpit crew in case diversion is required, prioritizing safety while keeping passengers reassured."

4. Describe a time you worked as part of a team.

What they’re looking for: Collaboration and reliability.

Answer:

"During my hospitality job at an airport lounge, we experienced a sudden surge in guest arrivals due to delayed flights, requiring effective team management. Our team quickly delegated roles — I handled customer seating while others managed food and amenities. We worked together seamlessly, kept communication open via headsets, and successfully managed the crowd. That experience reminded me how effective teamwork is in dynamic environments like aviation."

5. What would you do if two passengers argued?

What they’re looking for: Conflict de-escalation and professionalism.

Answer:

"I’d approach the passengers calmly and with a composed tone, creating space between them if necessary. I'd listen to both perspectives respectfully and remind them of onboard etiquette and the importance of a calm environment. If needed, I’d inform the cabin supervisor and document the incident according to policy. I’d also follow up discreetly to ensure both parties feel heard and safe."

6. How do you stay motivated during long or difficult shifts?

What they’re looking for: Mental stamina and a positive mindset.

Answer:

"Long-haul flights can be physically and mentally demanding, so I set small goals during each shift, like maintaining consistent service flow and keeping morale high with colleagues. I also stay energized by focusing on the positive interactions I have with passengers. Being part of a reputable airline like Qantas gives me pride and purpose in every flight."

7. Tell us about a time you had to follow strict rules.

What they’re looking for: Adherence to procedures and safety.

Answer:

"At my previous airline job, strict grooming and emergency procedure compliance were non-negotiable. There was one instance when a colleague forgot to conduct a cabin cross-check. I reminded them gently and verified it myself. That experience taught me how crucial it is to stay vigilant, support your team, and always adhere to safety protocols, even in routine tasks."

8. What does great customer service mean to you?

What they’re looking for: Empathy, attention to detail, and consistency.

Answer:

"Great service is about anticipating needs, especially during waiting times, and creating comfort. In Qantas’ context, this also includes cultural awareness and a proactive approach. For example, understanding dietary preferences or helping a nervous flyer without them asking makes a difference. It’s about treating every passenger with dignity and making them feel valued, which makes me excited about the opportunity to work for Qantas ."

9. How would you respond if you saw a colleague breaking safety rules?

What they’re looking for: Integrity and safety awareness.

Answer:

"Safety is a shared responsibility, and the outcome of my actions can significantly impact the well-being of all onboard. If I saw a colleague ignoring a safety check, I’d address it discreetly and remind them of the standard. If the behavior continued or was significant, I’d escalate it to the cabin manager. Qantas places safety above all, and I would act accordingly to uphold that culture."

10. What makes you the ideal candidate for Qantas?

What they’re looking for: Self-awareness and culture fit.

Answer:

"With my background in customer-facing roles and a passion for aviation, I believe I bring a balanced mix of empathy, adaptability, and accountability. I align with Qantas' values of safety, respect, and excellence. My goal is not just to perform well but to contribute positively to the team and uphold the Qantas legacy."

Expert Tips to Succeed in the Qantas Cabin Crew Interview

Applying for a cabin crew role at Qantas is highly competitive. Beyond strong communication and presentation, candidates must reflect the airline’s values—safety, service excellence, and cultural awareness. Success hinges on demonstrating sound judgment, adaptability, and a genuine commitment to Qantas’ high standards.

Here are expert-backed strategies to help you succeed in your Qantas cabin crew interview and assessment day:

1. Study the Qantas Group Values Thoroughly

Before your interview, immerse yourself in the Qantas Group’s four core values:

• Safety – This is non-negotiable. Be prepared to describe how you prioritize safety in high-pressure situations or routine tasks.
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• Respect – Qantas expects all employees to maintain mutual respect, inclusivity, and cultural sensitivity, especially in a diverse passenger environment.
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• Resilience – You’ll often work long hours, handle jet lag, and manage difficult passengers. Be ready to give examples of how you’ve stayed composed during setbacks.
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• Excellence – Qantas takes pride in top-tier service. Highlight any experience where you’ve gone above and beyond for a customer or teammate.
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2. Tailor Your Application to Specific Job Listings

Before applying or attending the assessment, carefully read the Qantas Careers page for the latest cabin crew openings. Take note of:

• Minimum qualifications (e.g., First Aid certification, swimming ability)
• Required soft skills (e.g., conflict resolution, teamwork)
• Physical criteria (e.g., reach requirement, grooming standards)
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3. Research Candidate Experiences on Glassdoor and Reddit

Platforms like Glassdoor and Reddit offer real-world insights into Qantas’s recruitment process. Past applicants frequently describe:

• Assessment Day Structure: Group activities, icebreakers, and teamwork exercises.
• Interview Questions: Often STAR-format (Situation, Task, Action, Result) behavioral questions.
• Common Tasks: Simulations involving unhappy passengers, emergency procedures, or service challenges.
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4. Familiarize Yourself with Qantas’s Reconciliation Action Plan (RAP)

Qantas is committed to supporting Aboriginal and Torres Strait Islander communities. Their Reconciliation Action Plan outlines initiatives around employment, education, and cultural celebration.

How to use this:

• Be aware of how the airline supports Indigenous Australians.
• If you’re from an Indigenous background, this may be a strength to discuss.
• All candidates should show cultural respect and an understanding of inclusive practices in service delivery.
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Sample talking point:

“I value Qantas’s RAP commitment and believe in creating inclusive travel experiences for all customers.”

5. Prepare for Role-Specific Scenario-Based Questions

Assessment days often include situational judgment tests (SJTs) or role-play scenarios. Past candidates have reported exercises like:

• Managing a disruptive passenger mid-flight: Show how you de-escalate the situation while maintaining authority and empathy.
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• Handling food service during turbulence: Highlight multitasking, communication, and prioritization under pressure.
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• Responding to a medical emergency: Detail how you stay calm, follow protocols, and communicate with your team.
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Practice Tip: Use the STAR method (Situation, Task, Action, Result) when crafting your answers. For example:

What Happens After the Interview?

• Medical Check: Qantas requires candidates to meet fitness and health benchmarks.
• Background Check: Includes criminal history and work eligibility verifications.
• Training: If successful, candidates are invited to a 6–8 week full-time course in Sydney or Melbourne, covering inflight safety, customer service, emergency response, and company policies. [Source: Qantas Cabin Crew Job Listing 2025]
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Conclusion

Joining Qantas as a cabin crew member is a goal that requires dedication, preparation, and a genuine passion for safety and service, along with ensuring all required documentation, including a valid passport, making it a deal worth pursuing. Unlike many other airlines, Qantas places great emphasis on its cultural values and legacy.

By researching thoroughly and tailoring your preparation to the airline's current standards and expectations, you’ll be better positioned to succeed.