Retail Manager Resume | Examples, Templates, Tips & More
As a retail manager, you know why some products are favored more by customers than others: it's not because one product is better. Many factors affect a customer to choose a product including but not limited to their branding, pricing, user experience, and many more.
Retail Manager Resume Example
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Dedicated Retail Store Manager with over 7 years of experience in sales and marketing in the retail industry, eager to join Kmart store chain to maximize customer satisfaction and to achieve sales goals. In my previous job at Global Stores Downtown, I led the team to achieve a 10% increase in customer satisfaction and also exceeded the quarterly sales target by 7%.
Aug 2016 to Present
Global Stores Downtown
- Analyzed trends in sales to identify product and customer behavior and used that information to increase the overall per customer profitability by 17% in 2021
- Increased employee retention by 20% with the introduction of new employee relationship management measures
- Implemented self-checkout facilities in the downtown store cutting the queues in half
- Carried out daily operations while managing a team of 15 staff maintaining smooth operations in the store
- Developed a training program for the sales staff that led to an increase in customer satisfaction of 10%
- Executed an innovative marketing campaign for the black Friday within store budget achieving 2020 annual revenue target one month in advance
Master’s in Retail Sales & Operations, 2013-2015
University of Houston
Bachelor’s degree in Marketing, 2011-2014
University of Houston
Certified Professional Sales Person (CPSP)
Sales Team building
Attention to detail
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