How to Write a Resume Sample BPO That Will Land you a Job
Working in business process outsourcing, or BPO for short is all about handling a fast-paced environment and maintaining excellent customer service throughout the workday. Working as a call center representative can be quite challenging for some. This line of work requires resiliency and people skills from call center representatives. However, we know that you've got what it takes to be a successful call center agent.
A BPO resume example
Mark T. Rogers
Call Center Agent
Dedicated Call Center manager with 5 years of experience working in high-pressure sales and account management environments. Accomplished presenter, communicator and problem-solver who is used to working with a variety of audiences to achieve the best results.
Call Center Agent
Gordon’s Financial Co.
03/2016 - Present
- Provided customers with effective ways to resolve complaints and service issues by effectively communicating their concerns.
- Provided detailed information of more than 15 products and service options so customers could make informed purchase decisions.
- Handled more than 15% of quota daily which resulted in exceeding company's standards of productivity by 25%.
- Assessed problems and developed possible solutions after collecting customer information.
Bachelor of Science in Business Administration
Dickinson University / England / 2009
- Customer retention
- Call center experience
- Analytical abilities
- Providing customer support
- English Native
- Hindi Native
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Create your resume in 15 minutes
Our free collection of expertly designed cover letter templates will help you stand out from the crowd and get one step closer to your dream job.