How to Write an Insurance Adjuster Resume?| An All-Inclusive Guide

Claims adjusters are key professionals acting as important representatives for the insurance company who help evaluate the extent of the company's liability to its policyholders. As a claims adjuster, you are expected to act as a mediator between the company and the policyholders to determine liability and ensure fair and equitable settlements. Claims adjusters work for both the sides.

The primary responsibility of a claims adjuster is to investigate the damage that has occured and determine the appropriate compensation that needs to be provided. If you want to get a claims adjuster job, you will need a resume that can reassure a potential employer that you are up for the challenging task of assessing insurance claims. Lucky for you, we have the answers to all your resume writing queries. In this guide, we will show you with the help of a claims adjuster resume sample and expert tips, the steps you need to take to write your own job-winning application like a certified professional resume writer.

Last update:
01/01/2024

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Claims Adjuster Resume Template

[Full name]
[Designation]
[Phone Number]
[Email address]
[LinkedIn Profile]

Resume Objective

[Write 2-4 sentences that capture your career graph, detail your career goals and convey your suitability for a claims adjuster position]

Work Experience

[Designation]
[Name of the company], [Location]
[Month, Year] - [Month, Year]

  • Strong action verb + job duties
  • Strong action verb + job duties

Skills

  • [List your technical skills and soft skills]

Education

[Degree earned]
[Name of the institution], [Location]
[Graduation date]

Certifications

[Name of the certification received]

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Claims Adjuster Resume Example

Jenny Turner

Claims Adjuster

(000)-111-1111

jenny.turner@example.com

linkedin.com/in/jenny-turner


Objective

Detail-oriented senior claims adjuster with 7+ years of experience working in the insurance industry. Proven track record of resolving complex claims while providing exceptional customer service. Skilled at interpreting the finer print in insurance policies while strictly maintaining regulatory compliance. Seeking a challenging role to utilize my industry expertise to contribute to the growth of the organization.

Work Experience

Senior Claims Adjuster

ABC Insurance Company, San Diego, California

May 2018 - Present


  • Successfully manage a portfolio of 20 high-value insurance claims on a monthly basis.
  • Consistently maintain a high customer satisfaction rate of 95% by providing quick resolution for complex insurance issues.
  • Spearheading the implementation of claims management software reducing processing time by 30%.
  • Specialize in property claims and have cleared 98% of cases reaching a reasonable settlement.

Auto Claims Adjuster

XYZ Insurance & Claims. San Diego, California

June 2016 - April 2018


  • Conducted thorough investigations of auto insurance claims analyzing the policy coverage and accurately assessing the damages.
  • Negotiated settlements with third-party claimants and legal counsel reducing liability payouts by 10%.
  • Investigated and provided detailed reports on fraudulent claims and saved the company $100,000 annually.
  • Implemented a data-driven approach to claim assessment which has led to improvement in accuracy and consistency

Skills

  • Claims handling
  • Insurance carriers
  • Auto insurance claims
  • Superior customer service
  • Liability investigations
  • Communication
  • Attention to detail

Education

Bachelor of Science in Business Administration

GYH University, San Diego, California

Graduation Date: March, 2016


Certifications

Certified Insurance Claims Professional


How to Write an Effective Claims Adjuster Resume?


To write a claims adjuster resume that can impress hiring managers, you need to present your skills and experience in a professional manner. A professional resume is the gateway to landing your dream job. Here are some essential steps to keep in mind while writing your claims adjuster resume.

  • Choose an appropriate format for your claims adjuster resume.
  • Opt for a simple and professional design maintaining formatting consistency throughout your resume.
  • Read the job ad meticulously and identify the keywords you need to incorporate in your claims adjuster resume.
  • Begin your claims adjuster resume by providing details like your name, job title, phone number, email address and LinkedIn profile link.
  • Write a short claims adjuster resume objective or summary to highlight your professional skills and competencies.
  • Detail your work history by listing it in a reverse chronological order.
  • Use bullet points and strong action verbs to describe your job duties in your previous roles.
  • Highlight relevant skills and organize them in order of relevance to the claims adjuster position you are applying for.
  • Showcase your academic credentials by providing details about your degree, the name of the institution and the graduation date.
  • Make sure your resume is compatible with applicant tracking systems so that your resume doesn't get filtered out early in the recruitment process.

Scan the Job Description Carefully


Reviewing the job description is a necessary step to align your claims adjuster resume to meet the requirements of the position. Make a note of all the keywords and phrases that have been used by the employer in the job listing. These keywords are your cues to what the employer is seeking. Incorporating these keywords ensure that your resume bypasses the initial filtering process of an applicant tracking system (ATS) software. It is advisable to be mindful of keyword stuffing as that makes your resume seem less authentic. Naturally highlight the skills and tailor your experiences so that the employer views you as a top candidate for the claims adjuster job.

insurance adjuster resume

Choose the Correct Resume Format


Picking the right format for your claims adjuster resume is one of the most important decisions to make. The format determines the order and the relevance of the resume sections. This plays a huge part in making a positive first impression with your potential employers.

One of the formats which is widely used and universally accepted is the chronological style. In this style of resume, your work experience section is put in the spotlight and listed in a reverse chronological order starting with the most recent job you have had. This format works best for applicants who have a strong professional background and relevant work experience.

The functional format is ideal for applicants with a non-traditional career graph with career shifts and gaps in their employment history. This format's main purpose is to present your skills as your professional strengths rather than your work experience.

The hybrid format is the result of combining the key elements of the chronological and functional formats. It is perfectly suited for candidates who want their resumes to offer a balanced view of their skills and professional experience. In this format, these two sections are given the same level of importance.

Make a Header


The header is the first section of your claims adjuster resume which needs to look professional and prominent. In this section, you will need to provide all your essential contact information to make sure the recruiters have a means to contact you. You will need to mention your full name, job title, phone number, professional email address and a link to your LinkedIn profile. Let's take a look at an example for a header section of a claims adjuster resume.

Example

Anna Simon

Claims Adjuster

(000)-000-0000

anna.simon@example.com

linkedin.com/in/anna-simon


Construct an Impactful Resume Summary


The summary section of your resume provides an employer with a glimpse of your top skills, achievements and conveys the values you bring to the position. This section needs to be concise and not extend beyond 3-5 sentences. It is imperative to construct a coherent and to-the-point summary as it can set the tone for how the rest of your resume is perceived by a hiring manager. Make a strong opening using an apt adjective that best describes your professional self. Then continue with mentioning the number of years of experience you have and highlight your areas of expertise. End your summary by expressing the value and skill-set you can offer to the hiring company. Here's an example of a professional summary for a claims adjuster resume.

Example

Experienced claims adjuster with 8 years of experience in claims handling and settlement. Skilled at negotiating fair settlements and delivering high customer satisfaction. Adept at conducting in-depth investigations and proven history of exceeding performance targets. Committed to executing honest claim practices and upholding an organization's ethics and values.

Showcase Relevant Work Experience


During the hiring process, recruiters are checking resumes to find candidates with the relevant professional experience. You need to structure and organize this section to align with the requirements given in the job listing of the company. To make sure your most relevant work experience is on top, you need to organize this section in a reverse chronological order. Specify your designation, company name, location and dates of employment for each of your previous jobs. Proceed with describing your responsibilities and achievements in bulleted lists for every job. Use specific metrics and tangible examples to emphasize your professional achievements through your career. Here's an example of a work experience section written for a claims adjuster resume.

insurance adjuster resume


Example

Claims Adjuster

THG Insurance Co, Austin, Texas

May 2020- October 2023


  • Managed a portfolio of 100+ casualty and property claims while exceeding performance targets by 10% annually.
  • Collaborated with the legal team on complex customer issues providing expert testimonies that led to a favourable outcome in 95% of the cases.

Highlight Your Claims Adjuster Skills


It is advisable to have a healthy mix of both your soft skills and hard skills in this section. The skills section of your resume should highlight your main professional attributes that make you a suitable candidate for the claims adjuster role. Match the keywords used in the job description to optimize your resume for ATS systems. Here's an example of a skills section for a claims adjuster resume.

Example

  • Insurance policy knowledge
  • Insurance claims investigation
  • Damage assessment 
  • Policy Coverage
  • Excellent communication skills
  • Negotiation
  • Problem-solving
  • Interpersonal skills
  • Attention to detail
  • Analytical skills
  • Customer service

Detail Your Academic Background


It is always an added advantage to have a relevant educational qualification to get your claims adjuster resume noticed. If you have undertaken any certification courses relevant to the insurance field, then mention those as well. To detail your academic history, mention the name of the degree and the institution along with the graduation date. Let's take a look at an example to understand how to showcase your educational qualifications in your resume.

insurance adjuster resume


Example

Bachelor of Business Administration in Banking

XYZ College, Los Angeles, California

Graduation Date: May 2021


Formatting & Design Tips for Your Claims Adjuster Resume


  • Choose a simple and professional resume template that offers a professional resume layout.
  • Choose a sans serif font like Arial, Helvetica or Calibri and keep the font size consistent throughout your resume
  • Use a slightly larger font size for the section headings and make them bold to help distinguish between sections.
  • Leave ample white space between sections and margins on the side to avoid an unorganized look.
  • Use bullet points to present information in a convenient and easy to scannable format.
  • Avoid using elaborate designs, graphics, tables and columns as it can confuse an ATS software.
  • Aim for a resume length of one to two pages depending on the amount of relevant experience you have.

Make Your Claims Adjuster Resume ATS-Friendly


In this digital age, most hiring companies have automated the hiring process to streamline their recruiting workload. Applicant tracking systems are used to filter the applicant's resumes on the basis of the relevance to the specifications of the role. There are multiple online tools to help you optimize your resume to help you be compatible with these softwares. The only way to achieve this is by tailoring your resume before every job application to make sure it is aligned with the job requirements of the position you are applying for. It is important to incorporate the right amount of keywords and phrases to ensure the ATS software shortlists your resume for the next round.

insurance adjuster resume


By following every step of this guide, you will be fully-equipped to propel your insurance career in no time. If you would like to explore more resume examples and templates, then make sure to browse through our vast collection of the same.

Frequently Asked Questions (FAQs)

What are the main sections of a claims adjuster resume?

Every claims adjuster resume should have 5 important sections that provide the recruiter with all the information they need. These sections include the header (contact information), professional summary, prior experience, skills and education.

What are the top skills required to be a claims adjuster?

Claims adjuster is a very important position in insurance companies. There are a lot of responsibilities expected from this position which require a specific set of skills. Most employers are on the lookout for a candidate who has a good balance of technical and soft skills mentioned in their resume. Here are some of the main skills required to be a claims adjuster.

  • Claims handling
  • Insurance carriers
  • Accurate liability assessment
  • Superior customer service
  • Liability investigations
  • Negotiation
  • Communication
  • Attention to detail

What is the appropriate length for a claims adjuster resume?

An entry-level claims adjuster should have a one-page resume. An experienced candidate with over a decade of experience, can extend their resume to two pages.

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Frequently Asked Questions (FAQs)

What are the main sections of a claims adjuster resume?

Every claims adjuster resume should have 5 important sections that provide the recruiter with all the information they need. These sections include the header (contact information), professional summary, prior experience, skills and education.

What are the top skills required to be a claims adjuster?

Claims adjuster is a very important position in insurance companies. There are a lot of responsibilities expected from this position which require a specific set of skills. Most employers are on the lookout for a candidate who has a good balance of technical and soft skills mentioned in their resume. Here are some of the main skills required to be a claims adjuster.

  • Claims handling
  • Insurance carriers
  • Accurate liability assessment
  • Superior customer service
  • Liability investigations
  • Negotiation
  • Communication
  • Attention to detail

What is the appropriate length for a claims adjuster resume?

An entry-level claims adjuster should have a one-page resume. An experienced candidate with over a decade of experience, can extend their resume to two pages.

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